Tracking your order status

Tracking your order status

Tracking your order status

Here are the steps to view your order status at any time.

Desktop Device:

  1. Log into your account on the desktop.
  2. Click on your avatar to access the dropdown menu.
  3. From the dropdown menu, select "Shop Dashboard."
  4. On the left sidebar, click on "Orders"
  5. You will be redirected to a new page with a list of all your orders. Click on the view button of an order to view it.

Tablet and Mobile Devices:

  1. Log into your account (app) using your tablet or mobile device.
  2. Locate the "More" option in the bottom menu.
  3. Scroll down and find the "Orders" menu option.
  4. Tap on the "Orders" to access the page.
  5. On the order details page, you can view each order by clicking the view button next each order

By following these steps, you will be able to update/edit your billing and shipping address securely and conveniently. If you encounter any issues or need further assistance, please don't hesitate to contact our support team.

    • Related Articles

    • Tracking the status of your order during the shipping process

      You can track your order once it has been shipped. You will be provided with a tracking number via the email you used to make the order. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its ...

    • Failed Order Status

      In the event that your order fails to go through, it's important to understand the possible reasons behind it. We strive to provide a seamless ordering experience, but sometimes issues may arise. If you encounter any difficulties during the ordering ...

    • Cancel or change your order when it's processing

      If you have made a single purchase on our website, our support team is here to assist you in modifying your shipping address or canceling your order, provided that the request is made before the order is fulfilled. In the case of subscription orders, ...

    • What to do if your order is taking longer than the estimated delivery time

      If your order has exceeded the estimated delivery time, we recommend reaching out to our customer support team. They will be more than happy to assist you in tracking your order and addressing any concerns you may have. We strive to provide excellent ...

    • Expedited shipping options

      We offer expedited shipping options for customers who require faster delivery. During the checkout process, you will have the opportunity to select an expedited shipping method that suits your needs. Please note that expedited shipping may incur ...