General
Failed Order - Payment Method Not Attached To A Customer
A failed order can be frustrating, but don’t worry—we’re here to help you resolve it quickly! Follow the steps below to ensure your payment method is correctly set up and finalize your order. 1. Log into Your Account Visit our website and sign in to ...
Insurance - HSA/FSA Coverage and Letter Of Medical Necessity
At this time, we do not offer direct insurance coverage for our services. However, there are alternative options available to help cover the costs of our services. Some of our customers have had success in using their HSA/FSA card for payment, or ...
Quick & Easy: Joining Your Consultation with Zoho Meeting
Our consultations are conducted via Zoho Meeting, a platform known for its seamless online meetings. We've chosen Zoho Meeting for its user-friendly interface, reliability across devices, and security features. With Zoho Meeting, you can easily join ...
What to Do When Your Package Shows Delivered But You Haven't Received It
It's frustrating when you're expecting a package, and the tracking shows it's been delivered, but it's nowhere to be found. Don't worry; we're here to help you navigate through this situation. Below are steps you can take to resolve the issue and ...
Understanding UPS Bond Fees for International Shipments
We strive to provide a seamless shipping experience for our valued customers. When shipping internationally, it's important to be aware of certain requirements and fees that may apply. One such fee is the UPS bond fee, which we want to help you ...
How to Register and Activate Your Account on The DetoxNow website
Registering an account on our website is a simple and necessary step to enjoy a seamless shopping experience. Please note that guest checkout is currently not available, so it is important to follow the registration process outlined below. In this ...
Understanding the Process of Private Consultations
We conduct our consultations exclusively online using video conferencing platforms like ZOOM. This enables us to connect with clients from anywhere, providing a flexible and accessible experience. It's important to note that we do not offer phone ...
Understanding the Process of Group Consultations
We conduct our consultations exclusively online using video conferencing platforms like ZOOM. This enables us to connect with clients from anywhere, providing a flexible and accessible experience. It's important to note that we do not offer phone ...
Failed Order Status
In the event that your order fails to go through, it's important to understand the possible reasons behind it. We strive to provide a seamless ordering experience, but sometimes issues may arise. If you encounter any difficulties during the ordering ...
Tinctures vs Glycerites
While most of our products are glycerite based, we have a small selection of tincture based supplements namely, MASS and FIBRO. We understand that some clients may have concerns about tinctures, which are supplements that contain alcohol. We hope ...
What forms of payment does The DetoxNow accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Google Pay and Apple Pay. Related articles: Insurance - HSA/FSA Coverage and Letter Of Medical Necessity
I received an error message during the checkout process. What should I do next?
Please ensure that the billing information you provided matches the information stored by your bank. If there are any discrepancies between the billing details you entered and the information on file with your bank, your order may not be processed ...
Tracking your order status
Tracking your order status Here are the steps to view your order status at any time. Desktop Device: Log into your account on the desktop. Click on your avatar to access the dropdown menu. From the dropdown menu, select "Shop Dashboard." On the left ...
Changing your shipping and/or billing address
Changing Billing and/or Shipping Address Here are the steps to change your change your shipping and/or billing address on different devices: Desktop Device: Log into your account on the desktop. Click on your avatar to access the dropdown menu. From ...
Cancel or change your order when it's processing
If you have made a single purchase on our website, our support team is here to assist you in modifying your shipping address or canceling your order, provided that the request is made before the order is fulfilled. In the case of subscription orders, ...
Subscribe & Save Program
Our Subscribe & Save program offers you the ultimate convenience of receiving your favorite supplements on a regular schedule. This ensures a seamless delivery experience with the following key features: Automatic Delivery: Once enrolled, we will ...
Resolving Payment Declines and Ensuring Successful Orders
At times, you may experience a payment decline when we process your order. This article provides information on how we handle payment declines and offers steps to resolve the issue to ensure a successful order. We encourage you to take immediate ...
How to Cancel or Reschedule a Consultation
Need for Cancelation or Rescheduling At times, circumstances may arise that require you to cancel or reschedule a consultation appointment. This article provides instructions on how to effectively manage these situations. We encourage you to take ...
Changing your email and/or password on different devices
Changing Password and/or Email Here are the steps to change your email and/or password on different devices: Desktop Device: Log into your account on the desktop. Click on your avatar to access the dropdown menu. From the dropdown menu, select ...
Expedited shipping options
We offer expedited shipping options for customers who require faster delivery. During the checkout process, you will have the opportunity to select an expedited shipping method that suits your needs. Please note that expedited shipping may incur ...
What to do if your order is taking longer than the estimated delivery time
If your order has exceeded the estimated delivery time, we recommend reaching out to our customer support team. They will be more than happy to assist you in tracking your order and addressing any concerns you may have. We strive to provide excellent ...
Tracking the status of your order during the shipping process
You can track your order once it has been shipped. You will be provided with a tracking number via the email you used to make the order. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its ...
Shipping time for international orders
For international orders , our standard processing time is 1-2 business days. This allows us to prepare and package your items with care. Once the processing is complete, the shipping time typically take 3-7 business days to reach the country of ...
Shipping time for domestic orders?
For domestic orders, our standard processing time is 2-3 business days. This allows us to prepare and package your items with care. Once the processing is complete, the shipping time within the country is also estimated to be around 2-3 business ...
Understanding Failed Orders and Temporary Fund Withdrawal
When placing orders online, it is possible for an order to fail even though the funds have been temporarily withdrawn from your account. Order Failure and Fund Reversal: In the event of a failed order, it is important to note that the funds do not ...
Supplements not to be used after conception and during pregnancy.
WARNING: The following supplements are not to be used after conception and during pregnancy. Conceive Happy-V Fibro Endo Thyroid – Minus Thyroid + Plus Here is a comprehensive list of the mentioned supplements with highlighted herbs they contain that ...
Insurance - HSA/FSA Coverage and Letter Of Medical Necessity
We understand that navigating insurance coverage for medical services can be confusing and overwhelming. Our team is always available to provide additional guidance and support as needed. Please feel free to reach out to us with any further questions ...
Accessing Qigong videos
To access the qigong exercise videos after purchase; Log into your account. Purchase the videos via a bundled kit or as a separate item here. If accessing the videos later, log into the account you used to make the purchase above. Visit this page: ...
Dosage and Direction - How often should I take my supplement daily?
For those taking supplements as part of the Detox protocol or kit, please refer to the manuals/ebooks for directions. If taking the supplements as directed by your coach during a session, please follow the instructions provided. For daily ...
Difference between BALANCE and FIBRO
If you are unsure of whether you should be using BALANCE or FIBRO in regards to fibroids, please check this page for more information: https://thedetoxnow.com/introducing-fibro/ The BALANCE supplement is formulated to address hormonal imbalance hence ...
Supplements Shelf Life
Our supplements are good for 2 years from the date of purchase when unopened and kept in a cool dry place. They also last the same 2 years once opened and refrigerated.
Cancel Subscription
To cancel or pause your subscription, please log into your account and navigate to the "Subscriptions" section located on the left sidebar. Once there, you have the option to either pause or cancel your current subscription. Please note that you have ...
Accessing your purchased ebooks
The ebooks for your order are sent immediately when you order, inside your order confirmation email via a download link. You can also access them in your downloads area via your dashboard once you've logged in to your account using the username and ...
Resetting your password on The DetoxNow website
Step 1: Go to our homepage Step 2: Click the sign in button located at the top right of the page Step 3: Once directed to the sign in page, select "forgot password?" Step 4: In the new page, fill in your email and proceed as directed.
Exercising while fasting
We recommend light exercises such as walking (park preferably), yoga, pilates, etc. Nothing that is too tasking during the Fasting period.
Which meal plan to start with from the FIBROIDS KIT and BALANCE DAILY KIT
We recommend starting with the BALANCE Transition, Elimination, and Regeneration Meal Plans (Fibroids Kit) or Balance Daily Meal Plan (Balance Daily Kit) after which you can move on to the END FIBROIDS Recipe Guide + Meal Plan. The two meal plans ...
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...