Cancel or change your order when it's processing

Cancel or change your order when it's processing

If you have made a single purchase on our website, our support team is here to assist you in modifying your shipping address or canceling your order, provided that the request is made before the order is fulfilled.

In the case of subscription orders, kindly log in to your account before the scheduled ship date to make any necessary changes. You can do this by accessing the "Subscription" section within the Account Dashboard.

Check your order status first to make sure that it's still processing (see the article below).
Related articles:

    • Related Articles

    • Failed Order Status

      In the event that your order fails to go through, it's important to understand the possible reasons behind it. We strive to provide a seamless ordering experience, but sometimes issues may arise. If you encounter any difficulties during the ordering ...
    • Tracking your order status

      Tracking your order status Here are the steps to view your order status at any time. Desktop Device: Log into your account on the desktop. Click on your avatar to access the dropdown menu. From the dropdown menu, select "Shop Dashboard." On the left ...
    • How to Cancel or Reschedule a Consultation

      Need for Cancelation or Rescheduling At times, circumstances may arise that require you to cancel or reschedule a consultation appointment. This article provides instructions on how to effectively manage these situations. We encourage you to take ...
    • Cancel Subscription

      To cancel or pause your subscription, please log into your account and navigate to the "Subscriptions" section located on the left sidebar. Once there, you have the option to either pause or cancel your current subscription. Please note that you have ...
    • Tracking the status of your order during the shipping process

      You can track your order once it has been shipped. You will be provided with a tracking number via the email you used to make the order. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its ...