Resolving Payment Declines and Ensuring Successful Orders

Resolving Payment Declines and Ensuring Successful Orders

At times, you may experience a payment decline when we process your order. This article provides information on how we handle payment declines and offers steps to resolve the issue to ensure a successful order. We encourage you to take immediate action to avoid order cancellation and ensure a seamless purchasing experience.

Payment Decline Handling

If your card is declined during the order processing, we make additional attempts to process your payment. Follow the steps below to understand our payment decline handling process:
  1. Initial Decline: If your card is declined, we will attempt to process your payment again in 3 days to give you an opportunity to resolve any temporary issues.
  2. Second Attempt: If the initial retry fails, we will make a second attempt to process your payment after an additional 3 days. This allows sufficient time for you to address any potential payment issues.
  3. Final Attempt: Should the second attempt result in a declined payment, we will make a final attempt to process your payment. If this attempt fails as well, your order will be canceled.

Subscription Continuity

While your order may be canceled due to payment declines, your subscription will remain active. We will continue to attempt to process your next order in accordance with your subscription schedule.

Resolving Payment Declines

To ensure successful order processing, we recommend following these steps: 
  1. Check Your Card: Before proceeding with any further action, it's crucial to check the status of your card. Ensure that it is active, has sufficient funds, and has not expired.
  2. Update Payment Details: To resolve a payment decline, go to the "My Subscribe & Save" section within your Account Dashboard. Scroll down the page to locate the "Send Email" button. Clicking on this button will trigger an email containing instructions on how to update or fix your billing information.
  3. Act Within the 6-Day Period: To avoid order cancellation, it's important to initiate the payment update process during the 6-day window from the initial decline. By doing so, your updated payment details will be applied, and your order will be shipped as intended.

Conclusion

Handling payment declines promptly is essential to ensure the successful processing of your orders. By following the steps outlined above, you can resolve payment issues, avoid order cancellations, and maintain the continuity of your subscription. We appreciate your cooperation in maintaining up-to-date payment information to ensure a smooth and seamless shopping experience with us.

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