What to Do When Your Package Shows Delivered But You Haven't Received It

It's frustrating when you're expecting a package, and the tracking shows it's been delivered, but it's nowhere to be found. Don't worry; we're here to help you navigate through this situation. Below are steps you can take to resolve the issue and what to expect throughout the process.

1. Contact Carrier Service:

   - Reach out to the carrier service (e.g., USPS, UPS, FedEx) listed on your tracking information.

   - Provide them with your tracking number and explain that the package shows delivered, but you haven't received it.

   - Ask for additional details about the delivery, such as the date, time, and location of delivery, and whether a signature was required.

2. File a Claim:

   - If the carrier confirms delivery but you still haven't received the package, file a claim with them.

   - Follow the carrier's instructions for filing a claim, which may include providing proof of purchase, proof of value, and any supporting documentation.

   - Keep copies of all communication and documentation related to your claim for your records.

3. Consider Signature Confirmation:

   - If you're concerned about package theft or live in an area prone to theft, consider selecting signature confirmation or requiring a signature upon delivery for future orders.

   - This extra security measure ensures that someone must be present to sign for the package, reducing the risk of theft.

4. Review Our Policies:

   - Please review our policies regarding lost or stolen packages.

   - In cases where tracking shows delivery, but the package is not received, we may require additional steps, such as filing a claim with the carrier, before taking further action.

   - We may also have limitations on reshipping or issuing refunds for packages marked as delivered by the carrier.

   - Our team will work diligently to investigate the issue and provide updates on the status of your claim.

USPS phone (as of January 2024): 1 (800) 275-8777

UPS phone (as of January 2024): 1 (800) 742-5877

We understand how frustrating it can be to experience a discrepancy between package tracking and actual delivery. By following these steps and working closely with the carrier service, we aim to resolve the issue and ensure you receive your package as soon as possible. If you have any questions or need further assistance, please don't hesitate to contact our support team here. We're here to help!

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